Service Schedule
Version 2, dated October 4, 2026. Owazo Inc., doing business as Owazo AI. Read with the Owazo Master Services Agreement.
This Service Schedule is between Owazo Inc. ("Owazo AI") and the Client who books the Owazo AI Assessment, and is governed by the Owazo Master Services Agreement in the version identified on the booking form. The Client accepts it, with the master agreement, by selecting the agreement box on Owazo AI's booking form, and the booking confirmation serves as the Order Form.
1.1 One assessment session of sixty minutes, conducted live by a person on Microsoft Teams, at the time the Client books.
1.2 Preparation before the session and analysis after it.
1.3 A written report, delivered about a week after the session, setting out the improvements Owazo AI has identified in how work moves through the Client's business, the hours each would give back, and where to start.
1.4 A walkthrough of the report with the Client on a call of about thirty minutes, scheduled with the Client at the end of the session.
If the Client's assessment does not identify at least four hours a week to give back to the Client's business, Owazo AI refunds the fee in full. No questions, no negotiation.
2.1 The Client claims the guarantee by telling Owazo AI within thirty days of the walkthrough call. Owazo AI refunds the fee to the original payment method.
2.2 The guarantee turns on what the report identifies, not on what the Client achieves with it. It is not conditioned on the Client acting on any recommendation.
2.3 The hours in the report are estimates, counted conservatively, and are not a promise of a result.
2.4 The guarantee applies to businesses of 1 to 20 people.
3.1 Nothing is built, configured or implemented. The report is the deliverable. Implementation is offered separately, under its own schedule.
3.2 Work on the Client's systems, accounts or data beyond what the session requires.
3.3 Further sessions, further reports, or revisions beyond the walkthrough in 1.4.
4.1 Attendance at the session by the people who can answer questions about how the business runs.
4.2 Information Owazo AI reasonably needs to prepare and to write the report.
5.1 The fee is $999, in U.S. dollars.
5.2 The fee is paid in full when the Client books. The session time is confirmed only once payment is received.
5.3 The fee is refunded in full under the guarantee in section 2 or on cancellation under 5.5, and is otherwise non-refundable.
5.4 The Client may reschedule up to 24 hours before the session, from the link in the booking confirmation. Inside 24 hours, the Client contacts Owazo AI and a new time is arranged.
5.5 The Client may cancel at any time before the session by contacting Owazo AI, and receives a full refund to the original payment method. Owazo AI asks for at least 24 hours' notice so the time can be offered to someone else.
5.6 If the Client starts the Owazo AI Concierge within thirty days of the walkthrough call, half the assessment fee comes off the Client's first month.
This schedule completes thirty days after the walkthrough call, so that the guarantee in section 2 can still be claimed, or earlier when a refund is made under section 2. It does not renew and it carries no notice period.
The session is recorded so that Owazo AI can give the Client its full attention and prepare the report from it. Recordings are confidential under the master agreement and used only to prepare the Client's report. The Client may ask for the session not to be recorded.
Accepted by selecting the agreement box on Owazo AI's booking form.