Owazo Always Answered

Every call answered, even when you can't pick up.

Also offered to growing companies of 20 to 250 people. See it for growing companies.

An AI receptionist that answers the calls you miss, day and night, in your business's name. It answers questions from what you've approved, books the appointment, takes the details, and puts urgent calls straight through to you. We build it, run it and improve it every month.

Incoming call7:14 pm
Agent

Thanks for calling Lakeside Plumbing. I'm the AI assistant, and this call is recorded. How can I help?

Caller

Our kitchen sink's backed up. Can someone come tomorrow?

Agent

I can book you for 10:00 or 2:30 tomorrow. Which is better?

Caller

10:00, please.

Booked for 10:00 tomorrowSummary texted to the ownerCall recorded and logged

An example with a fictional business.

What happens to your calls

The phone rings when you're busiest. That's when customers call someone else.

When a customer calls...What often happens todayWith Owazo Always Answered
While you're with a customerTodayIt rings out, and they try the next businessIt's answered within a few rings, in your business's name
After hours or on the weekendTodayVoicemail, which many callers hang up onA real conversation, and a booked appointment
When every line is busyTodayA busy signal or a long holdPicked up straight away, however many call at once
With the same question you hear all dayTodaySomeone stops what they're doing to answer itHours, service area and what you offer, answered from what you've approved
With something urgentTodayIt waits in voicemail until you checkPut straight through to the person you've named

What it does

A receptionist that never takes a day off, and knows only what you've told it.

Answers in your name

Day and night, with a greeting you've approved. It tells callers it's an AI assistant and that the call is recorded.

Answers only what you've approved

We build its answers from your website and from you: hours, services, service area, prices. You approve every one. When it doesn't know, it says so and takes a message.

Books the appointment

Straight into your calendar, with a confirmation to the caller. It works with the calendar you already use.

Puts urgent calls through

Emergencies and callers who ask for a person go straight to whoever you've named.

Tells you what happened

A short summary of every call by text, with the recording and transcript saved.

Gets better every month

We review the calls, fix what it got wrong, add answers to the questions it couldn't handle, and send you a monthly report.

What it won't do

  • Make calls to people. It answers calls; it doesn't place them.
  • Give legal, tax or medical advice, or anything else you haven't approved.
  • Pretend to be a person.
  • Replace your team. Your phones ring first; it takes the calls nobody can.

How it works

We set it up, and we run it.

STEP 1

Talk to us

We look at how calls reach you today and what the agent should handle. Free, with no commitment.

One conversation.

STEP 2

We build and connect it

We write what it says with you, connect your calendar, set up where urgent calls go, and forward the calls you don't answer. Then we test it thoroughly.

About two weeks.

STEP 3

We run it every month

We listen, tune and report. When your hours, prices or services change, you tell us and we update it.

Every month.

The service

What's included.

Always Answered
$597/month

We build it, run it, and improve it every month.

  • Answers the calls you miss, every hour of every day
  • Books into your calendar
  • Urgent calls put straight through
  • A summary of every call by text
  • Monthly review, tuning and report

No setup fee. Six-month minimum commitment. Prefer no minimum commitment? A month-to-month option is available with a one-time setup fee.

Talk to us

Plus call time, billed at cost

The phone minutes run on your own account with our voice partner, Retell AI, and are billed to you directly at their rates. We don't add a markup.

You own the account and we run the agent inside it. We'll estimate your figure before you sign.

Better together

Pair it with Owazo Always Open.

Always Answered takes your calls. Always Open takes care of everything else at your front door: texts, web chat, forms, bookings, quote follow-up and reviews, all in one inbox. Together, every way a customer reaches you gets answered.

See Owazo Always Open

Questions

Common questions.

Will callers know it's AI?

Yes. It says so at the start of every call. Callers get a quick, helpful answer either way, and anyone who asks for a person is put through or gets a callback.

Can I keep my phone number?

Yes. Your number stays the same. Calls you don't answer are forwarded to the agent.

How does it know about my business?

We build its answers from your website and a short list of questions we go through with you. You approve every answer before it goes live, and we keep them current.

What if it doesn't know the answer?

It says so, takes the caller's details, and texts you a summary so you can call back. We add the answer so it knows next time.

Are calls recorded?

Yes, and the agent says so at the start of the call, which some states require. You get the recording and a transcript of every call.

Why is call time billed separately?

The minutes run on your own account with Retell AI, so you pay exactly what they charge, with nothing added. You can see every minute.

Do I need Owazo Always Open too?

No. Always Answered works on its own with your current calendar. With Always Open, your calls land in the same inbox as your texts, forms and chats.

Start here

Talk to us about your calls.

Tell us how calls reach your business today, and we'll tell you whether Always Answered is the right fit.

  • 1How calls reach you today
  • 2Which calls the agent should answer
  • 3An estimate of your monthly call time
  • 4No commitment, and no access to your systems