Owazo Always Open
Also offered to growing companies of 20 to 250 people. See it for growing companies.
We set up and run the system that answers every call, text, form and message, books the appointment, follows up on every quote and asks for the review. You get one app for your leads. We handle everything behind it.
An example with a fictional business, answered while the owner was on another job.
Where customers slip away
It's rarely one big failure. It's the call that rang out, the form nobody answered, the quote nobody chased. Here's what your customer goes through, and what changes.
How it works
We contact your business the way a customer would, by phone, text, web form and chat, at busy times and after hours. Then we show you exactly what happened and what it's costing you.
About a week. Free.
Your number, your inbox, your booking, and every message written in your voice. We manage your domain settings and move them without interrupting your email.
About two weeks.
We watch it, fix it, improve it, and send you a one-page report on what it brought in. When something needs changing, you ask us.
Every month, as long as you're with us.
Who it's for
If customers reach you by phone, text or your website, and you make money when they book or accept a quote, almost certainly yes.
In tax season the phone never stops, and new clients go to whoever calls back first.
Every inquiry answered and booked into a consultation, reminders for appointments and missing paperwork, and a review request once the return is filed. It never gives tax advice.
Usually Convert
Referrals arrive by email, the reply goes out a week later, and they've hired someone else.
Instant replies to every referral, a discovery call booked on your calendar, and follow-up on every proposal you send.
Usually Capture or Convert
A potential client calls at 7 pm and hires the firm that picks up.
Every inquiry acknowledged in seconds, the details taken down, and a consultation booked. It never gives legal advice, and conflict checks stay with you.
Usually Convert or Complete
Emergency calls come in while you're under a sink.
A text back within a minute, the job details collected, and a time booked, so the caller doesn't dial the next plumber.
Usually Capture or Convert
Estimates go out, and the customer goes quiet.
Missed calls answered by text, and friendly follow-up on every estimate until the customer says yes or no.
Usually Capture or Convert
In the first hot week, call volume spikes and half the calls ring out.
Every call and message answered through the rush, service visits booked, and maintenance-plan reminders sent before the season turns.
Usually Convert or Complete
After a storm, fifty calls come in and it's hard to track who was quoted.
Every storm call captured and tracked, inspections booked, and each quote followed up. Large quotes stop going quiet.
Usually Convert
Spring inquiries pile up while the crews are out.
Instant replies and quotes followed up through the busy season, and past customers invited back before the next one.
Usually Capture or Convert
People want a price today, while you're on a job until six.
A reply in seconds with a way to book a walk-through or quote, reminders before every visit, and reviews after.
Usually Capture or Convert
Customers forget their next treatment, and so does the office.
New calls answered and booked, and every recurring customer reminded before their next treatment is due.
Usually Convert
The technicians are under cars, so the phone rings out all day.
A text back on every missed call, appointments booked with reminders, and a review request when the car is picked up.
Usually Capture or Convert
No-shows cost a chair for the afternoon.
Online booking, confirmations and reminders that people can answer by text, and a nudge to clients who haven't been back.
Usually Convert
People book a trial class and never hear from you again.
Trial bookings confirmed and reminded, a follow-up after the first visit, and lapsed members invited back.
Usually Convert
Online leads go cold in an hour, often while you're at a showing.
Every lead answered in seconds, showings and calls booked, and buyers and sellers followed up until they're ready.
Usually Convert
Quote requests sit in the inbox, and renewals arrive unannounced.
Quote requests answered and followed up, appointments booked, and renewal reminders sent ahead of time.
Usually Convert or Complete
Don't see your business? If it runs on calls, bookings and quotes, it almost certainly fits. Healthcare practices are welcome to ask; health information needs extra safeguards, and we'll tell you at the check what that involves.
Plans
Every plan includes the app and looks after your domain and email settings. The difference is how much of the work we take off your plate.
Every lead gets an answer.
Leads become booked appointments without anyone chasing them.
We run your front door, so your team can run the business.
No setup fee. Capture has a six-month minimum, or twelve months with the website add-on. Convert and Complete have a twelve-month minimum. Prefer no minimum commitment? A month-to-month option is available with a one-time setup fee.
Usage-based costs. AI and third-party service usage, where applicable, is billed separately. Texts and email are included; we'll tell you before you go over.
Add-ons. A one-page website on Capture, a customer portal on Capture and Convert, and AI phone answering, also available on its own.
Add phone answering
Owazo Always Answered is our AI receptionist. It picks up the calls you can't, day and night, books the appointment, and puts urgent calls straight through to you. With Always Open, those calls land in the same inbox as everything else.
The other ways to do this
| Do it yourself | Buy software | Hire a receptionist | Owazo Always Open | |
|---|---|---|---|---|
| When it answers | When you're not with a customer | Once someone has set it up properly | Business hours, when they're in | Every hour of every day |
| Who sets it up | You | You | You train them | We do |
| Who keeps it working | You | You | You manage them | We do, every month |
What stays yours
It stays registered in your name. We look after the settings behind it, the part that points your website and email to the right place.
Every contact and every conversation belongs to you. Ask and we'll export it, any time.
If you ever leave, we export your contacts and conversations and move your domain wherever you want.
Questions
No. You get one app with your inbox, your leads and your calendar. We build and run everything else.
We contact your business the way a customer would, by phone, text, web form and chat, at busy times and after hours, and show you what happened. It's free, it takes about a week, and we don't need access to any of your systems to do it.
Usually, yes. We'll tell you at the check.
Yes. It stays in your name. We manage the settings behind it and move them without interrupting your email.
Partly. On Convert and Complete, an AI chat assistant answers messages and books appointments, using only answers you've approved. We build those answers from your website and your own words, and every month we add answers to anything it couldn't handle. Everything else is built and watched by people, and you can always reach one of us.
Yes, with Owazo Always Answered, our AI receptionist. It answers the calls you miss, books into the same calendar, and puts urgent calls through to you. It also works on its own.
Your contacts, conversation history and domain settings are yours. We export them and move them wherever you want.
Start here
Give us a week. We'll contact your business the way your customers do and show you exactly what happened.